Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If you would like to initiate a return, you may request to return the products by filling out the online return form.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Products marked as “made to order” or are pre-ordered we do not accept exchange or offer a refund.

Processing Time
We aim to process all returns within 14 business days of receiving your order back. Whilst it may be sooner, please allow up to 14 business days during the high season.

Refunds
Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please Note:

• The refund is always credited to the payment method with which the original purchase was made.
• The refund is always credited in the same currency as the original purchase.
• The refund is always credited to the purchaser’s account.
• The time it takes to receive your refund depends on the payment method or your credit card provider.

Read all the details on how to return in the FAQ area on modernssandals.com.

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